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Healthcare Experience (HEx) Laboratory

We aim to study and improve healthcare experiences among people with serious illnesses.

Our research is focused on…

Innovation

At the HEx Lab, we are dedicated to fostering innovation in patient, care partner and clinician healthcare experiences. Our research explores simple and novel approaches to enhance patient experiences and outcomes. We aim to drive transformative changes in healthcare delivery, leveraging cutting-edge thinking and interdisciplinary collaboration to develop solutions that address the evolving needs of patients, care partners and clinicians.

Accessibility

We take efforts to make our interventions and materials clear, understandable and inclusive for all people, regardless of their race, ethnicity, socioeconomic status, health literacy, disability status or other characteristics.

Serious illness

The HEx Lab is dedicated to improving the experiences and outcomes of people with serious illnesses. Our research focuses on understanding the unique challenges faced by these individuals, their care partners and their clinicians, and developing interventions to enhance their experiences. We aim to provide insights and solutions that support patients and their families, ensuring compassionate and effective care throughout the journey of serious illness.